Control Centre Controller
Found in: Talent SG 2A C2 - 1 week ago
Job Description:
- - Attend to customer enquiries, feedback and complaints via phone, email or in-person
- - Check and monitor CCTVs for discrepancies, system issues and incidents
- - Obtain and evaluate all relevant information to escalate car park cases to the Operations teams
- - Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements
- - Perform investigations and process refunds for customers
- - Perform administrative tasks related to customers data such as service reports
- - Monitor and track manpower deployment for Operations teams
Job Requirements:
- - At least GCE ‘O’ Levels or equivalent
- - 2 years of working experience in the customer service or Control Centre roles is preferred
- - Excellent customer service and communication skills
- - Proficient in Microsoft Office tools (Excel and Word)
We regret that only shortlisted candidates will be notified.
Thank you for applying.
Tell employers what skills you have
Microsoft Office
FDA
Investment Analysis
Technology Transfer
GMP
MS Project
Business Planning
Fleet Management
Equipment Qualification
Financial Modelling
Process Optimization
Simulations
Technical Leadership
Customer Service
Corporate Finance
Six Sigma
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