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Customer Service Administrator

3 months ago

Ang Mo Kio New Town, Singapore APEXQ GLOBAL PTE. LTD. Full time

Job Description:

  • Manage telephone enquiries professionally and reply all enquiries on timely basis.
  • Provide accurate information about products, services, and company policies.
  • Handle all after-sales enquiries including bookings on WhatsApp via CRM system.
  • Liaise with relevant departments and customers to ensure the post sales coating are scheduled, coordinated and followed up accordingly.
  • Create and update customers' data and information via CRM.
  • Familiarize with CRM system and utilize effectively to engage customers.
  • Any other duties assigned by the management.

Job Requirements:

  • Higher Nitec & Above
  • ⁠2 years or more experience in Customer service related positions
  • ⁠Proficient in spoken and written English
  • ⁠Service-oriented
  • Proficient in Ms Office and expected to attain proficiency in CRM system