Manager, Services Program/project Management

1 month ago


Singapore Salesforce Full time

To have the best candidate experience, kindly consider applying for a maximum of 3 roles within 12 months to avoid duplicating efforts.

Job Category: Customer Success Group

At Salesforce, we prioritize the success of our customers above all else. In the Customer Success Group, our dedicated experts and premium services ensure customer success by speeding up adoption, engagement, and growth for customers of all sizes. Working closely with Sales, Technology & Products, and our Partner community, we leverage the full potential of Salesforce to assist customers in achieving business value promptly.

We are looking for forward-thinking and enthusiastic Project Managers who align with our goal of bringing cloud computing power to enterprises. Project Managers are seasoned professionals within our project teams who oversee deliverable production. They collaborate with both technical and non-technical team members, managing complex, enterprise, and strategic technical projects. Our Project Managers are subject matter experts who actively engage in project scoping, contracts review, knowledge transfer, and budget management.

Responsibilities:
  • Build a high-performing team that embodies Salesforce values focused on customer success
  • Provide executive project oversight and client communication
  • Recruit top-tier talent and supervise performance to ensure career growth opportunities
  • Track project margin, CSAT, and utilization as success metrics
  • Ensure timely and budget-conscious project delivery while upholding project gates and governance
  • Monitor project resource utilization and align it with resource allocation and budget
  • Create and manage project plans, monitor progress, adjust as needed, and resolve issues for project success
  • Assist with project implementations, including planning, tracking, documentation, and status updates
  • Engage in end-to-end implementation planning, issue management, communication, and change management
  • Identify opportunities to utilize various Salesforce technologies
  • Establish and maintain trusted advisor relationships with client project stakeholders
  • Conduct review sessions with clients and your team
  • Prepare user and training documentation as required
  • Drive business process improvements leveraging expertise
  • Have constructive conversations about budget, resources, and timeline
Preferred Qualifications & Skills:
  • PgMP or MSP Certification
  • PMP Certification
  • 15+ years experience in Project Management Role
  • Experience in managing external client projects and enterprise-scale software solutions
  • Experience with Development Operations, Managed Services projects
  • Demonstrated project leadership, negotiation, and conflict management skills
  • Outstanding interpersonal and communication skills
  • Ability to lead small and enterprise-wide engagements, mentor teams, and manage client escalations
  • Must be able to travel
  • Business process expertise around Marketing, Sales, Customer Service, or Commerce
Leadership Qualities:
  • Strong customer-facing communication and interpersonal skills
  • Working knowledge of industry best practices and Salesforce product suite
  • Able to interact with various levels of an organization to discuss comprehensive solutions
  • Can lead high-powered workshops and tailor messaging effectively
  • Passionate about continued education in new technologies and business concepts
  • Possesses a generous heart and embodies a team player culture
  • Able to move fast, drive business value, and build trust with customers
  • Displays Aloha culture and fosters a collaborative working environment

ABOUT SALESFORCE: Salesforce, the Customer Success Platform and the world's #1 CRM, enables companies to connect with their customers in innovative ways. Founded on the principles of cloud computing, a pay-as-you-go model, and integrated corporate philanthropy, Salesforce has been recognized for its disruptive ideas. Named one of Forbes's "World's Most Innovative Company" for five consecutive years and one of Fortune's "100 Best Companies to Work For" for eight consecutive years, Salesforce offers unparalleled opportunities for career growth. Together with our Ohana, consisting of employees, customers, partners, and communities, we strive to enhance the world's state.

Accommodations:

If you need assistance due to a disability when applying for open positions, please submit a request via the Accommodations Request Form.

Posting Statement:

At Salesforce, we believe in using business to improve the world. We are committed to fostering Equality through inclusive programs and initiatives. As Equal Employment Opportunity and Affirmative Action Employers, we promote a workforce that represents society. Qualified applicants will be considered for employment without regard to various factors. We do not accept unsolicited resumes from agencies. Salesforce values diversity and inclusivity.


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