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Client Delivery Lead, Media, Entertainment

2 months ago

Singapore Singtel Group Full time

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We're searching for a Client Delivery Lead, Media, Entertainment &Technology (Telco+) to be part of our diverse team of talents here at NCS

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you

Telco+, is a joint initiative (created as a new Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS' expertise in digital and technology services, the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to re-invent themselves.

What we seek to accomplish together:

The Client Delivery Lead ensures quality delivery of all projects by Telco+ to our clients in the Media, Entertainment & Technology industry vertical. He/she will partner with the Client Service Lead to bring together Telco+ offerings to solve the key client's most critical business needs and bring value-add services to ensure they succeed. The Client Delivery Lead has responsibilities that encompass managing business value, establishing and maintaining professional relationships with clients and stakeholders and leading multifunctional project teams.

Responsibilities

You will act as the single point of contact for the key client on all project delivery and managed services delivery matters. Beyond projects and operational delivery matters, you are also expected to:

  • Client Account delivery lead across all the projects within the account. Ensure delivery timeliness, quality, client relationships and project financials health.
  • Ideate solutions using technology and process changes;
  • Create growth opportunities by considering the feasibility and sustainability of these opportunities and the core capabilities of NCS.
  • Direct the right team across different Lines of Business (LOBs) to drive revenue, quality and customer satisfaction targets and ensure delivery.
  • Manage client account escalations, risks and issue until resolution.
  • Accountable for the delivery services of the client's account and needs to be involved in the delivery of the programs that you are responsible for.
  • Building relationships with Client executives. Ensure customer satisfaction.

A little about you

  • Degree in Engineering, Computer Science or a related discipline
  • Minimum 10 years of experience leading complex and large-scale system integration projects, providing consultancy to media, entertainment & technology accounts.
  • Process broad business acumen and deep industry knowledge, and to use this knowledge to develop/enhance client relationships.
  • Proven track record in assuming overall responsibility and managing large projects in key client industry
  • Process 'hands-on' knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality.
  • Ability to lead and develop long-term relationship with customers during business development and project delivery
  • Deep experience in Professional Services organization setup, especially in working driving client engagements and delivering projects.
  • Strong collaboration and teaming experience, and ability to work with both senior leadership as well as operational and working level executives.
  • Excellent relationship and stakeholder management skills - capable of dealing with people across all levels of a large, complex, fast moving organisation with constant transformation to stay market relevant.

As Asia's leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group's sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We're here to make the extraordinary happen.

Find out more at and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.