Sales Support Specialist

3 weeks ago

Singapore ABB Full time
Sales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Sales Support Specialist for Motion business, you will be responsible for providing support to customer and Sales Engineer by assisting with sales procedures providing excellence customer experience though professional handling and prompt responses.

Reporting to Sales Support Manager, you will be ensuring all quotations are approved according to the Table of Authorities (TOA) to maintain compliance and pricing accuracy. This position is based in Singapore.

This is a position with global grade

15

Your responsibilities
  • Listening and questioning customers to thoroughly understand their needs and identify the most suitable solutions (spare parts, replacements, service agreements etc.)
  • Assisting Sales Engineer with quotations, such as providing pricing information or order status updates for existing projects. Involving tender submissions by gathering necessary information, preparing comprehensive documents, and ensuring timely submission in accordance with client requirements
  • Facilitating the order booking process by ensuring all necessary approvals and information are obtained
  • Coordinating seamlessly with internal teams (factories, warehouses) to guarantee on-time order fulfillment and delivery for both internal and external customers
  • Participating in improvement projects to streamline processes, enhance efficiency, and ultimately improve customer satisfaction
  • Performing essential tasks to maintain organized and efficient operations, including proper filing and updating salesforce (SFDC) with accurate customer and order information for both internal and external customers
  • Gaining a solid understanding of lost order reports to identify areas for improvement and prevent future losses for external clients
Your background
  • Minimum diploma or equivalent qualification in a engineering field (preferred)
  • At least 1 to 2 years of experience in a sales support role or similar customer service environment
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong attention to detail and ability to manage multiple tasks simultaneously
  • Excellent communication, interpersonal, and organizational skills
Benefits
  • Life insurance
  • Flexible work practices
  • Accident insurance
  • Paid Parental leave (gender neutral)
  • Sick pay
More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated

Work model: hybrid #LI-hybrid

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