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Customer Service Officer

3 months ago

Bishan, Singapore Recruit Now Pte Ltd Full time
Benefits:
  • Up till $3000 basic + Variable Bonus + monthly incentives (Bring company phone back home for standby. Amount to be discussed during interview)
  • Working location: Geylang
  • Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
  • Working timing: 8am to 5pm
  • Work in Public Holiday, Office in lieu will be given
  • Work OT will be given time off
Job Description:

This is a full-time position as a Customer Service Representative for the employer. The role involves handling phone inquiries, performing data entries, and maintaining accurate records. The representative will provide the best solutions or alternatives to address complaints and work closely with the operations department. Additional ad-hoc duties may be assigned as needed.

Responsibilities:

Diploma holder with a minimum of 2 years of customer service experience.Proficient in both English and Chinese (to communicate with Chinese-speaking clients).Possesses IT knowledge.Strong listening skills.Able to work effectively in a fast-paced environment.Good team player with excellent interpersonal communication and presentation skills.Self-motivated, meticulous, and independent.Willing to do shift work, and work on public holidays and overtime.
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
    • Saturday: Morning
    • Sunday: Morning
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,800 - $3,000 per month