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Associate Engineer, Managed Service

5 months ago

Singapore Esri Singapore Full time


About the roleWe're looking for an Associate Engineer with a strong technical background and the tenacity to build, develop, and grow business relationship with client stakeholders.Your responsibilities will include:Working in an Application Maintenance environment and adhering to processesPerforming Incident, Release, Change ManagementApplying critical thinking and geospatial analysis to identify and troubleshoot application or software issues and provide resolution of incident within the stipulated SLAUpdating and preparing manuals, specification and other technical documentations in relation to the day-to-day operation.Developing, refining, and tuning integrations between applications.Monitoring and managing bug fixes and service requestStake holder for the Change Management Board (CAB)Ability to identify and segregating between a service request and change request.Providing domain knowledge to the project team on potential Change RequestTaking over from Project team for any new CR for Day 2 operationDeveloping a methodology to improve the quality of system and application design by identifying design issues which will result in system inefficiencies, performance issues or technical debtAbout youBA in Computer Science, Information Technology, Engineering, Mathematics, GIS, or a related fieldITIL Certification preferredProactive and self-driven and able to work under pressure with a high sense of urgencyExperience with Esri's ArcGIS product suite, including ArcGIS Pro / Desktop, ArcGIS Enterprise, ArcGIS Mobile Apps and/or ArcGIS Online and web technologies will be an advantageExperience with scripting or developer languages such as JavaScript, REST and Python, or web design experience such as HTML, CSS is an advantageExperience with geospatial datasets and data formats (such as DWG, DGN, BIM, 3D, and others)Extensive experience with Java framework/SDK, front end or backend developmentStrong Java development experience with RDMS like oracle or mysql or mongoDBA good understanding of development methodologies, testing practices, and toolsFamiliarity with architecture styles/APIs (REST, RPC, Api, MVC, hibernate)Client/Server scripting framework (Javascript, , , , )Excellent troubleshooting and communication skillsKnowledge of security standards and techniques for web applicationsA strong grasp of browser-specific compatibility issuesExpertise in the design, implementation, and deployment of user-centric software, with a focus on usabilityJava certification or equivalent with experience in Java-based mobile application development is an advantageExperience with agile methodologies is an advantageHow to applyIf you can see yourself as Esri Singapore's Associate Engineer, Managed Service, then send us your resume, along with a cover letter addressing the selection criteria. Whilst we want to hear everything about you – please limit your cover letter to no more than two pages, and send to more information regarding the role, please contact Eunice Seah, Human Resources, by phone on