Associate Software Engineer
2 days ago
**Job Summary**
We are seeking a highly skilled and experienced Associate Software Engineer to join our team at MyCareersFuture. As an Associate Software Engineer, you will be responsible for providing technical support to end-users on various technical issues and problems relating to end-user devices and software.
**Key Responsibilities:**
- Provide technical support to end-users on various technical issues and problems relating to end-user devices and software.
- Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
- Support service request and incident management to provide quality end-user services.
- Perform ad-hoc root cause analysis and problem resolution.
- Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
- Develop checklists for typical problems.
- Assist in the definition of methods for issue resolution and prevention.
**Requirements:**
- Diploma in Information Technology, Computer Engineering or equivalent, with at least 1 year of relevant experience in End User support.
- Proficient with Windows operation systems, M365, Anti-virus software and etc.
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