Customer Services Representative

2 months ago

Singapore Caterpillar, Inc. Full time

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Backed by the power of Caterpillar, SPM Oil & Gas is a global provider of surface frac solutions, bringing you quality products that keep the oilfield moving.

Through a distinguished network of trusted and proven oilfield products, combined with the best minds in the industry, SPM solves and prevents the most common frac site problems for operators, engineers and every vested stakeholder.

Caterpillar currently has an opportunity for a Customer Services Representative in Singapore. The position is responsible to deliver and enhance customer satisfaction by assisting customers with enquiry, orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.

What You Will Do:

  • Provide technical information, entering, and expediting orders whilst handling customer problems with professionalism and diplomacy to deliver an exceptional Customer Experience
  • Perform sales support function, e.g., handling customer enquiries, quotations, processing customers' orders, generating CIPL, invoices, and arranging logistics
  • Report Sales data / Enquiries and pipeline activity weekly
  • Coordinate and collaborate with HQ and regions on parts availability, supply chain, operations and quality teams
  • Follow up sales enquiries and attend to after-sales support requests from customers ensuring customers' expectations are met, e.g., material certificates, delivery issues and shortages
  • Update all relevant data in Syteline to allow statistical data to be accurately tracked
  • Produce statistical data and improvement plans where required and report at weekly management meetings
  • Deal with Rental and Refurb contracts in conjunction with Sales team
  • Manage monthly rental asset movement and ensure accurate data are tracked and process invoices
  • Establish active communication and engagement with sales representatives to ensure that orders are processed promptly
  • Handle import and export shipping requirement and arrangements
  • Monitor and organize inventory while effectively tracking new services and products for sale
  • Maintain accurate inventory record and coordinate with inventory planning
  • Coordinate delivery schedule and ensure timely delivery of goods to customer achieving >95% OTD
  • Participate in Continuous improvement, Safety initiatives required
  • Ensure personal compliance with all Health, Safety policies and company procedures
  • Employee is also responsible for performing other job duties as assigned by supervisor from time to time

What You Have:

  • Passionate in providing good customer service and experience to customers
  • Meticulous and attentive to details

Additional Info:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at .

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

August 1, August 14, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community ) .


  • Customer Service Representative

    1 hour ago

    Singapore ISLAND RECOVERY SERVICES PTE. LTD. Full time

    Job SummaryAt ISLAND RECOVERY SERVICES PTE. LTD., we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    22 minutes ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at BUSINESS EDGE PERSONNEL SERVICES PTE LTD. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling administrative duties, and performing other ad-hoc tasks as assigned.Key...

  • Customer Service Representative

    1 hour ago

    Singapore JJ CONSULTING SERVICES Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Officer to join our team at JJ Consulting Services. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and experience for our clients.Key ResponsibilitiesLead and manage a team of customer service representatives to achieve high...

  • Customer Service Representative

    1 hour ago

    Singapore C&W SERVICES (S) PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at C&W Services (S) Pte. Ltd. as a Call Centre Officer. The successful candidate will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Key ResponsibilitiesCustomer Service: Provide exceptional...

  • Customer Service Representative

    1 hour ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Manpower Staffing Services (Singapore) Pte Ltd. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceIdentify and resolve...

  • Customer Service Representative

    29 minutes ago

    Singapore SAFRAN AEROSYSTEMS SERVICES ASIA PTE. LTD. Full time

    SAFRAN AEROSYSTEMS SERVICES ASIA PTE. LTD. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring seamless customer experiences through prompt and accurate order processing, effective communication, and timely resolution of customer queries. Key...

  • Customer Service Representative

    34 minutes ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and customers.Key ResponsibilitiesFirst Level Support: Respond to customer...

  • Customer Service Representative

    37 minutes ago

    Singapore TAK PRODUCTS & SERVICES PTE. LTD. Full time

    Job SummaryTAK PRODUCTS & SERVICES PTE. LTD. is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    48 minutes ago

    Singapore SEACARE MANPOWER SERVICES PTE LTD Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at SEACARE MANPOWER SERVICES PTE LTD. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.Key Responsibilities• Respond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    47 minutes ago

    Singapore GMP RECRUITMENT SERVICES (S) PTE LTD Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at GMP Recruitment Services (S) Pte Ltd. As a key member of our call centre team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.Key Responsibilities• Handle customer inquiries via phone, email,...

  • Customer Service Representative

    51 minutes ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative at Business Edge Personnel Services PTE LTD. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 hour ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Manpower Staffing Services (Singapore) Pte Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Key Responsibilities:Customer Service: Act as a...

  • Customer Service Representative

    1 hour ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Business Edge Personnel Services Pte Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesEnquiry Handling: Respond to client...

  • Customer Service Representative

    1 hour ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at RECRUIT EXPRESS PTE LTD. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Offer quality support for incoming inquiries, helping...

  • Customer Service Representative

    1 hour ago

    Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at DIRECT FUNERAL SERVICES PTE. LTD. as a Telecommunications Coordinator. As a key member of our Operations Department, you will be responsible for managing incoming calls, performing telephone screening, and providing administrative support to our...

  • Customer Service Representative

    1 hour ago

    Singapore LINKTRIX CONSULTANTS PTE. LTD. Full time

    Delivering Exceptional Customer ServiceAt LINKTRIX CONSULTANTS PTE. LTD., we are seeking a highly skilled Customer Service Associate to join our team in the Contact Centre. As a key member of our team, you will play a vital role in delivering service excellence and customer satisfaction to our policyholders and financial representatives.Key...

  • Customer Service Representative

    2 days ago

    Singapore MyCareersFuture Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Representative to join our team at MyCareersFuture. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesConduct survey interviews via outbound calls and...

  • Customer Service Representative

    2 days ago

    Singapore MyCareersFuture Full time

    Job SummaryMyCareersFuture is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer service and support to clients through various...

  • Customer Service Representative

    41 minutes ago

    Singapore BUTCHER BOX PTE. LTD. Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving issues, and promoting a positive shopping experience.Key Responsibilities:Provide prompt and...

  • Customer Service Representative

    1 hour ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a...