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Assistant Housekeeper

3 months ago

Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

Job Description:

  • Supervise the duties of supervisors and room attendants (RAs), and to ensure that they carry out an orderly housekeeping work and maintain the general cleanliness of the apartments and common areas in accordance with the standard work requirements.
  • Attend to complaints and requests from tenants expeditiously, ensuring good customer service at all times.
  • Ensure show flats are set up and inspected by the Supervisor and touch-up by RAs daily and they are in tip-top condition.
  • Identify apartments for CARE Program. To ensure that the apartments meet refurnished standard during handover. To give timely feedback to Front Office and Engineering if the works produced do not meet requirements.
  • Prepare and maintain inventory list of all assets within each assigned apartment, including all additions and disposals of such assets.
  • Work closely with Supervisors to provide services to guests and respond efficiently and tactfully to complaints, requests, and enquiries.
  • Update daily VIP, MOD, complimentary stay, and special requests to team and ensure that they are followed up.
  • Liaise closely with Front Office on guests' departure to ensure cleaning allocation is maximized.
  • Establish contacts with house guests/long staying guests and render assistance when necessary.
  • Handle laundry discrepancies with laundry vendor and follow-up with the relevant departments in a timely manner.
  • Recommend procedures and policies for housekeeping operations to keep abreast of current standards and procedures.
  • Train employees in proper housekeeping procedures and appropriate performance of duties.
  • Evaluate and make recommendations concerning cleaning products and equipment, order and maintain sufficient inventory of housekeeping supplies and equipment.
  • Perform other related duties which may be assigned to you by the Management from time to time.