Customer Care Officer @ Hougang Basic up to $2800/ 5 days/ Company transport pick up/

4 weeks ago

Singapore RK RECRUITMENT PTE. LTD. Full time

Customer Care Officer @ Hougang [Basic up to $2800/ 5 days/ Company transport pick up/ Immediate]

Job Info

  • Basic up to $2800
  • Monday to Friday, 8am - 5pm
  • Hougang

Job Scope

  • Process orders efficiently from placement to delivery.
  • Respond to customer emails regarding inquiries, feedback, and order placement within one working day.
  • Follow up with customers
  • Investigate and resolve customer complaints/feedback promptly, escalating issues to seniors and working with Regulatory & QSHE independently.
  • Ensure availability and application of compliance certificates and inspection status.
  • Generate and distribute customer reports accurately and promptly.
  • Maintain sales data and customer contact database.
  • Organize and maintain a filing system for easy document retrieval.
  • Adhere to company procedures and safety rules outlined in the WSH Risk Assessment.
  • Utilize provided personal protective equipment to ensure safety.
  • Participate in environmental protection, pollution prevention, and sustainable practices as per policy statements.

Job Requirement

  • Understands the import/export of goods, documentation, AWB or BL
  • Customer fronting exposure
  • End-to-end order fulfilment (resolve matters for internal/external customer with minimal supervision)

Applicants who express interest in this job advertisement, you may WhatsApp your particulars to in the following format,

Position applied: Customer Care Officer @ HougangName (as per NRIC):Residential area:Availability to start date:

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

EA License No.: 20C0280EA Personnel No.: R Ngow Hui Jun

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