Customer Service Executive

Key
Responsibilities:

Customer
Interaction: Provide prompt, accurate, and friendly service to customers via
phone, email, or live chat.

Address
customer inquiries and concerns regarding shipment tracking, delivery
schedules, and product availability.

Resolve
complaints or issues related to lost, damaged, or delayed shipments
promptly.

Maintain
a high level of professionalism and empathy in all customer interactions.

Inventory
Management:

Monitor
inventory levels and coordinate with the supply chain team to ensure product
availability for orders. Assist in inventory control procedures and audits to
maintain accurate stock records. Use inventory management software to update
and maintain inventory data.

Shipment
Coordination:

Coordinate
with shipping companies and logistics providers to ensure timely and
cost-effective delivery of goods. Prepare and manage shipping documents like
bills of lading, shipping labels, and customs documentation. Track shipments
and update customers on the status of their orders.

Reporting
and Documentation:

Generate
reports on customer service metrics, shipment statuses, and inventory levels.
Maintain detailed records of customer interactions, transactions, feedback, and
resolutions.

Qualifications:

Customer
Service & Supply Chain Management, or related field.

Minimum
of 2 years' experience in customer service, preferably with exposure to
logistics and inventory management.

Proficient
in Microsoft Office Suite and experience with inventory management systems.

Excellent
communication and interpersonal skills. Strong organizational skills with the
ability to manage multiple tasks simultaneously. Knowledge of shipping
regulations, international trade, and customs procedures is a plus.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 02 May 2024
• Expected salary: $2,700 per month