Associate/ Analyst, Self Service Banking Operations Management Officer, Consumer Banking Operations, Technology and Operations
4 weeks ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- The position is to perform SSB Terminal monitoring and Incident Management help desk functions within SSB Operations Management Center and action of additional tasks and service requests across the Core Operations department.
- The position is responsible for the proactive planning of all incoming Service Request (SR) allocations received within a specific geographic territory or; Effective exception management; Responsible for ensuring that all available field technician resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements are met.
- This role will support the activities of the Field Engineers (FE) assigned within a particular geographic region or territory; Responsibilities include planning, prioritizing, assigning, and monitoring all open Service Requests for FE's.
- Monitoring and controlling all outstanding Service Requests and Core Operational matters within specific geographical areas as assigned; Identifying and escalating to the Team Leader or the Manager any situation that will cause a Service Request to exceed the specific contractual response or fix time for internal and external parties.
- Ensuring the correct and timely closure and completion of all the Service Requests.
- Recording any customer complaints on our SSB Network referred by any outside source and managing escalation as defined; maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding Service Requests.
- Generates daily and weekly incident reporting; review incident history to determine recurring faults.
- Work environment would require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations.
- Analyse reports on a daily basis to highlight deviations & service delivery shortcomings. Action based on analysis will include daily email communication highlighting the impact of any noted SLA failure & suggesting corrective measures to concerned team (Eg. with relevant service manager & service director. This has to be followed through for implementation wherever agreed to be implemented.
- Ensure preparation & validation of reports for capturing the overall performance. Requirements
- Min 2 years of working experience in a help desk or contact centre environment with hands-on experience of using any network/ATM monitoring application systems.
- Able to work 12 hour shifts through weekends and public holidays to accommodate 24/7 operations.
- Proficient in PC skills including Microsoft Office applications.
- Good knowledge on Help desk Service levels / KPIs such as 1st call resolution, response time etc.
- Ability to communicate effectively, calmly and patiently with both technical and non-technical customer including internal groups.
- Based at Changi Business Park. Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
-
Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Singapore Dbs Bank Ltd. Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Analyst, Operations Control Group
2 weeks ago
Singapore Sumitomo Mitsui Banking Corporation (SMBC) Full timeResponsibilities:Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services. Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in...
-
Treasury Front Office Manager
2 weeks ago
Singapore DYSON OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAbout the CompanyDyson is a global technology company that focuses on innovating and creating solutions for challenges others overlook. We are fueled by continuous improvement and are rapidly expanding our presence across different regions and sectors.We are seeking a Treasury Front Office Manager to join our international Treasury...
-
Treasury Front Office Manager
4 weeks ago
Singapore DYSON OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAbout usDyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations...
-
AVP, Customer Centre
3 weeks ago
Singapore Dbs Bank Ltd. Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Bank Operational Risk Management
2 weeks ago
Singapore D L RESOURCES PTE LTD Full timeRoles & ResponsibilitiesThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations....
-
Avp, Digital Service Delivery, Consumer Banking
2 weeks ago
Singapore DBS Bank Full timeBusiness FunctionDBS is a leading Asia bank servicing our clients for over 50 years in the 18 markets we operate in. Besides providing a comprehensive suite of financial solutions, our award-winning digital solutions are targeted at our clients as people are the heart of everything, we do in DBS. We are committed to deliver banking that is simple and...
-
Singapore Dbs Bank Ltd. Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Banking: Operational Risk
2 weeks ago
Singapore The Resolute Hunter Pte Ltd Full timeThe Resolute Hunter Pte LtdSingaporePosted 1 day ago Hybrid Permanent Competitive M POSTED BY Marie Tay RecruiterFollow- *Seeking for a talent in Operational risk with minimum 3 years of Operational risk or Internal or External Audit experience in Banking industryTHE COMPANYThis is an established brand name and the company is well-known in the market for...
-
Japanese and Korean Corporate Banking
2 weeks ago
Singapore Sumitomo Mitsui Banking Corporation Full timeSumitomo Mitsui Banking Corporation SingaporePosted 3 hours ago Permanent Competitive Support Business Promotion Teams in Japanese and Korean Corporate Banking Department in customer service / internal processes in relation to Account opening / update / closure / notice of change / service enquiries Facilitation of funding operations and settlement of...
-
Banking: Operational Risk
2 weeks ago
Singapore The Resolute Hunter Pte Ltd Full timeTHE COMPANYThis is an established brand name and the company is well-known in the market for their products and services. Currently, the bank seeks for an Operational Risk (Assistant Manager/AVP) to be part of their risk team.JOB RESPONSIBILITIES Analyze impact on operational risk:New transactions New products New technologies Any amendments/updates to...
-
Singapore DBS Bank Limited Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...
-
Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) plays a crucial role in enhancing the bank's infrastructure by focusing on productivity, quality, technology, and innovation. We oversee a wide range of operational processes to ensure excellence across various banking delivery channels.ResponsibilitiesRole Overview:Lead, coach & manage a team of...
-
Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Banking: Operational Risk
2 weeks ago
Singapore The Resolute Hunter Pte Ltd Full timeSeeking for a talent in Operational risk with minimum 3 years of Operational risk in Banking industry*THE COMPANYThis is an established brand name and the company is well-known in the market for their products and services. Currently, the bank seeks for an Operational Risk (Senior Officer/Assistant Manager) to be part of their risk team.JOB...
