Train Service Controller, SMRT Thomson-East Coast Line

2 months ago


Singapore SMRT TEL Full time

Duties & Responsibilities

The Train Service Controller (TSC) will perform various duties in the OCC to ensure safe and efficient train operations.

  • Monitor and control train operational activities to ensure that safe, efficient, and reliable train services are provided at all times.
  • Regulate and monitor train services closely in accordance with train timetable.
  • Make logical decisions and cater necessary service adjustment to meet passenger needs.
  • Coordinate and mobilise relevant Operations and Maintenance staff to deal with failure or unexpected events in an expeditious and safe manner.
  • Monitor and oversee daily station opening and ensures that all station equipment are functional before the start of revenue service.
  • Assists Chief Controller in information dissemination to passengers that are affected by rail incidents at the stations.
  • Inform relevant maintenance staff on equipment faults so that recovery actions can be taken.
  • Manage and control all work possessions and track access according to prescribed rules and procedures.
  • Assist premise owners to facilitate access rights of TEL premises for authorised external personnel (e.g. contractors).

Qualifications & Work Experience

  • Diploma in Engineering or equivalent.
  • Able to perform rotating shift work including working on weekends and public holidays.
  • Familiar with Operations Control Room environment will be an added advantage.
  • Able to operate computer-based control systems.
  • Able to work independently as well as in a team environment with individuals of diverse background.
  • Ability to think strategically and analyse systematically to make sound and handle emergency in a calm and swift manner.


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