Senior Outlet Manager

4 weeks ago


Singapore The Coffee Bean & Tea Leaf Singapore Full time

JOB PURPOSE

  • Responsible for the daily operations of Stores and in achieving its financial goals.
  • Ensure utmost quality service standard as required by internal and external customers
  • Assist in business needs analysis vital in opening new stores and other related businesses.
  • Display an excellent leadership, analytical and interpersonal skills at all times
  • Possess good written and oral communication skills

PRINCIPAL ACCOUNTABILITIES

  1. Store Operations
  • Set up and maintain cost and labour controls.
  • Responsible for loss prevention and innovations.
  • Responsible for store management supervision including but not limited to directing of management team, corrective counseling, and issuing management evaluations.
  • Identify and resolve problems for items that affect any of the above objectives.
  • Create systems to identify or solve problems before they happen or to prevent them from recurring.
  • Utilize action plans when needed.
  • Create, improve, or upgrade systems to better achieve goals and objectives.
  • Execute effective store visits.
  • Enforce corporate merchandising standards.
  • Conduct Store Sales Audit on a regular basis.

2. Sales & Customer Service

  • Accountable for sales growth within the district.
  • Guide the Outlet Managers in reaching their sales plans.
  • Monitor controllable store expenses for profitability.
  • Maintain efficient, friendly service standards.
  • Execute promotions of products effectively and efficiently.
  • Respond pro-actively resolve and prevent customer service situations.
  • Conduct customer surveys.
  • Evaluate secret shopper surveys.
  • Drive sales and generate sales environment in stores.

MAIN QUALIFICATION / EXPERIENCE / SKILL AND ABILITY

  • Minimum 3 years Coffee Bean & Tea Leaf store management or prior retail/food service Manager experience.
  • Minimum Diploma in Business or equivalent.
  • Excellent communication skills.
  • Well organized and detail oriented.
  • Proven leadership skills.
  • Proficient computer skills

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