Network & Security Engineer (L2)

4 weeks ago

Singapore NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Networking Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Responsibilities:

  • Provide Level 2 network operations support.
  • Respond to incident calls and ensure the SLA to our clients is met.
  • Perform changes to the network in-line with the organization's Change Management processes.
  • Ensure compliance to policies, processes and standards, both internal and clients' organization
  • Prepare network analysis reports, including findings with analysis.
  • Participate in regular operations review meetings, including operational issues, tickets review etc.
  • Participate in projects/activities to support improvement initiatives.
  • Conduct proper handover from the project team to operations after commissioning of projects.
  • Conduct internal training and/or knowledge transfer to team.
  • Update operations documentation (technical, CMDB, etc).

Requirements:

  • At least 3 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN).
  • Diploma or Degree in Engineering, IT or its related field.
  • Minimum Cisco CCNP certification.
  • In-depth knowledge of network routing and switching technologies and protocols
  • Knowledge of network security, load balancing and optimization technologies
  • Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.
  • Ability to work in a multi-cultural team.
  • Good communication skills both written and verbal.
  • Ability to prioritise work & multitask.
  • Analytical and possess good troubleshooting skills.
  • Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef).
  • Shift work required (24/7)
  • Singaporean

Skills Summary

Cisco Routers and Switches, Data Networking, IP Routing, Local Area Network (LAN), Routing Protocols, Wireless Local Area Network (WLAN), Wireless Networks

What will make you a good fit for the role?

Workplace type:

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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