Network Data Admin L2

1 week ago

Singapore Wipro Limited Full time

Overview:

Job summary
The Network/Security L2 will be a technical L2 for all Network/Security services.

As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network/Security team in Singapore.

He/She has to effectively work with technical peers such as architects, peer L2s and project teams on technology road maps and projects.

He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.


The Network/Security L2 role is responsible for supporting the International Networks and providing Operational support to the Banks Data Centers and satellite offices.

They will assist in maintaining realtime monitoring of all the Banks Network and Security components.

(LAN/MAN/WAN - Switches, Routers, IDS, Firewalls, Proxies etc.) and provide Level 3 support in the event of issues or equipment failures.


Detailed Job Description:

An L2 has a wide spectrum of responsibilities and actions.

As an L2 of his /her team, he /she:

  • assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development,
- supports new technologies and leverages them to provide consistency of service across streams,
- manage service improvements for all Network/Security services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for the problem management module in Service Now

As an experienced professional in Network/Security Services, he/she:

  • supports his/her team during diagnosis when technical issues rise in his/her scope of L2,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- facilitates collaboration and spread of information from and to the team,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into operations,

Job specific environment and/or organization
Rotational Shift ( 9 Hours / Shift)

Morning Shift: 7AM to 4PM

Afternoon Shift: 2pm to 11pm or 3pm to 12am (Daylight savings)

Evening Shift: 5pm to 2am or 6pm to 3am (Daylight savings)

Oncall support:
Weekend support on need basis, On-call support will be provided on a rotational basis

Mandatory track record

  • Minimum 810 years of experience in managing Network/Security environment with about 35 years of experience in financial institutes
  • Must be a bachelors'/engineering graduate
  • Subject matter L2 on _technologies_ such as Checkpoint, Fortinet, F5, Tipping point, McAfee, Pulse etc.
  • In depth hands on knowledge/experience on Network/Security Technologies supporting LAN/MAN/WAN and good knowledge of HPOmi, HPNNM and other Network/Security Toolsets
  • Excellent communication, interpersonal and logical skills
  • Customer service oriented
  • Team player

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