Head of Client Account Documentation and Internal Control M/F

3 weeks ago

Singapur, Singapore Crédit Agricole Group Full time

Reporting to the Chief Operating Officer (COO), Singapore Branch, you will be responsible for managing the Client Documentation and Internal Control function as well as overseeing the teams' day-to-day operations.


As a subject matter expertise on Client On-boarding and Internal Control with strong operations & people management skills, you will hold full team management responsibility which includes people management, resource planning, performance evaluation, budget and strategy planning.

Beyond overall hands on management of the units, you should possess strong familiarisation and interest with handling technical matters related to data, process optimisation, automation, transformation, project management (client side).

KEY RESPONSIBILITIES
In the course of carrying out the above responsibilities, you would be expected to be able to independently: -

Client Documentation

  • the day-to-day activities of the department and ensure team operates effectively by adhering to implementation methodology and policies.
    team capacity and proactively manage expenses to ensure optimization of manpower to achieve higher productivity levels.
  • a robust processing environment with effective controls. Establishes an effective risk management practice.
  • a culture of risk and controls in the team through various processes and check points. Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity.
  • Ensures clean audit results and effectively manages new projects and ensures smooth completion with minimized risks.
  • the team operates effectively by adhering to implementation methodology and policies.
  • clients account opening documentation process to ensure compliance with local regulatory rules and internal policies.
  • clients' profiles and make searches/enquiries to gather information for assessment of the clients.
  • the completeness and accuracy of clients' data entered in the bank's computer system with stakeholders directly or through a Pending Committee to resolve account documentation discrepancies.
  • the team in the participation of UAT projects including attending of project discussions with stakeholders, review on business requirements and prepare of UAT test plans and UAT output review, reporting on the progress of projects as well as monitor post implementation progress to ensure smooth roll out.
  • the administrative and reporting tasks of the department.

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