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10X Customer Service, Interviewer
2 weeks ago
We are looking for a proactive and enthusiastic individual to join our team as a Survey Interviewer. This full-time position is based in Newton/Chinatown and involves conducting survey interviews, handling incoming inquiries, and ensuring accurate data collection.
Roles & Responsibilities:
- Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
- Handle incoming hotline and mailbox inquiries to resolve respondents' issues
- Compile, record, input survey returns and data accurately into the system
- Conduct data verification of completed survey cases to ensure accuracy and reliability of data
- Establish and maintain relationships with respondents throughout the project period
- Ensure that the given Key Performance Indicators (KPIs) are being met based on the project timeline
- Provide status reports to the supervisor
Requirements:
- Strong phone and verbal communication skills along with active listening
- Experience with Key Performance Indicators (KPIs) preferred
- Excellent customer service skills
Join our team and showcase your skills in Customer Service, CRM, Microsoft Office tools, Customer Experience, Interpersonal Skills, and more. If you are interested in this opportunity, please submit your curriculum vitae (CV) directly through our official PERSOLKELLY job application platform. We value your privacy and data protection, and all information will be handled in accordance with our Privacy Policy and Terms of Use.
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