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Associate Executive, Clinical Service
3 weeks ago
Ltd
Associate Executive, Clinical Service:
- Job Category: Administration
- Posting Date: 18 Jan 2024
Responsibilities:Rightsiting duties - Provide assistance to clinicians in explaining the available options for followup at primary care
- Address discharged patients queries regarding their followup care in primary care
- Counsel and motivate patients in following up their care in primary care
- Ensure a smooth transition from NDCS to primary care for discharged patients
- Track patients' appointments at GDP
- Followup on clinical records of patients rightsited to CaPP GDP
- Update patient records and maintain the upkeep of the database for the rightsited patients
- Maintain good working relationships with public and counterparts in all relevant SingHealth departments and institutions
- Gather feedback and conduct patient satisfaction surveys
- Ensure that the rightsiting station is always tidy, organised and wellsupplied with the necessary documents and equipment needed for rightsiting counselling and administration
- Any other adhoc projects as instructed by supervisor
Requirements:
- Prior experience in healthcare/customer service will be an added advantage.
- Possess good EQ and AQ
- Excellent interpersonal skills
- Equipped with basic computer skills in MS Word, Excel, and PowerPoint.
- Good verbal and written communications skills
- Able to work independently
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