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Field Service Engineer 2
4 months ago
Responsibilities:
Responsible for providing quality repair and carrying out preventive maintenance service of equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.
Other Job Responsibilities
- Install and/or relocate equipment at customers' sites. Conduct associated startup, cut over and checkout activities on the newly installed systems
- Provide warranty tool support or paid service for outofwarranty tool by performing onsite preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
- Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, subassemblies, systems, and subsystems
- Carry out Tier 2 process qualification work
- Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
- Professionally represent the company to the customer. Utilize knowledge of company's product lines and services to keep existing / potential customers informed when new/additional needs are identified
- Develop good customer relations during installation and execution of service contracts
- Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
Minimum Qualifications
- Engineering degree or equivalent.
- 3 to 5 years' handson experience in troubleshooting equipment in fab
- Selfstarter who can work independently and has a deep desire to learn and grow with the Company
- Strong interpersonal and communication skills
- Able to actively engage customers on technical solutions
- Willing to support overseas assignment % travel)
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.