Senior / Customer Service Associate, Group Contact

2 weeks ago


Jurong East, Singapore BGC Group Pte Ltd Full time
Deliver excellent customer service to callers by understanding caller's needs

  • Provide timely, accurate and appropriate information and assistance to address caller's enquiries
  • Book or reschedule appointments based on caller's request
  • Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Requirements:

  • Minimum Diploma in any discipline. (Fresh graduates are welcomed)
  • Preferably 1 to 2 years' experience in healthcare industry, contact centre environment and/or service related industry
  • Able to communicate fluently in English and Mother Tongue
  • Able to read and write fluently in English
  • Pleasant and cheerful personality with good interpersonal skills
  • Able to adapt to fast pace working environment
  • Computer literate and good typing skills
  • Able to multitask and work under a stressful environment
  • Willing to work on rotating shifts, including PHs and weekend

Others

  • 3 shifts
  • Multiple locations: Jurong East & Choa Chu Kang

Job Type:
Permanent

Salary:
$2, $3,200.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Parental leave

Schedule:

  • Early shift
  • Late shift
  • Shift system
  • Weekend availability

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Education:

  • Local Polytechnic Diploma (preferred)

Experience:

  • Customer service: 1 year (preferred)


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