Senior / Customer Service Associate, Group Contact
2 weeks ago
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Requirements:
- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- Preferably 1 to 2 years' experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multitask and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
Others
- 3 shifts
- Multiple locations: Jurong East & Choa Chu Kang
Job Type:
Permanent
Salary:
$2, $3,200.00 per month
Benefits:
- Dental insurance
- Health insurance
- Parental leave
Schedule:
- Early shift
- Late shift
- Shift system
- Weekend availability
Supplemental pay types:
- 13th month salary
- Performance bonus
Education:
- Local Polytechnic Diploma (preferred)
Experience:
- Customer service: 1 year (preferred)
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