IT Batch Job Operator

2 weeks ago


Singapore NET ONE ASIA PTE. LTD. Full time

JOB DESCRIPTION & RESPONSIBILITIES


You will be part of the Alert Monitoring Team, to monitor pro-active and reactive alerts coming from various tools, perform 24 x 7 shift duties on rotation to support monitoring functions in BMC Control-M platform.


  • Monitoring scrutinizing alerts received from our various tools and ensuring that they are properly logged and worked on.
  • Incident Ticket Management entering alerts into ticketing tool (Remedy) and updating these tickets as necessary.
  • Escalation contacting various support teams as necessary to ensure alerts are properly managed.
  • Automation look into ways to automate repetitive tasks and work with vendors and internal parties to implement automated solutions.
  • Process Improvement continuously review current processes to identify rooms for improvement including automation and job optimization.
  • Documentation create and update documentation related to Operations Monitoring
  • Audit ensure that all documentations used by the team including processes, SOP's and work instructions are complete, accurate and up to date.
  • Reporting and Communications create and distribute reports and communications related to Operations Monitoring.

JOB REQUIREMENTS/QUALIFICATION

  • Diploma or Degree in IT, Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
  • At least 2 years of working experience in Job Monitoring Operations
  • Information Technology Infrastructure Library (ITIL) foundation certification
  • Able to communicate with all levels of the organization from senior management, junior staff and technical personnel.
  • Able to work in a 24x7 shift roster
  • Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for creating and automating reports
  • Experience in BMC Control-M platform

DESIRED SKILLS

  • Selfdriven and must be effective in working both independently and in a team setting, with minimum supervision.
  • Good problem solving and logic skills
  • Good communication skills (verbal and written) in English
  • Excellent customer management skills


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