Efx Client Services Support

2 weeks ago


Singapore ALAN PARTNERS SG PTE. LTD. Full time

Responsibilities:

  • Provide global client support for the eFX product line to ensure customers can trade and manage their trades effectively.
  • Alert the Director of Business Support and senior management to any outstanding issues, their resolution, and any unresolved issues by the end of the shift.
  • Work directly with Sales to give product demonstrations to prospective clients and answer any questions about the product line.
  • Train customers on system functionality and provide solutions.
  • Act as a customer advocate by driving product enhancements and working with Product Management to communicate customer requirements and enhancements.
  • Investigate and resolve customer issues promptly, whether it is business or technology related.
  • Collaborate with Engineering team to create appropriate patches, get approval, and develop based on requests.

Requirements:

  • Minimum of 2 years of experience in Foreign Exchange in a banking or dealer environment.
  • Minimum of 2 years of experience in Fix protocol and API integration technology.
  • Minimum of 2 years of experience in FX support within a financial institution or with a vendor in this domain.
  • Knowledge in scripting is preferred.
  • Strong communication and writing skills.
  • Must be available to work on fixed shifts: Monday from 6am to 3pm, Tuesday to Friday from 8am to 5pm.
  • Fluent in both English and Mandarin.

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