Retail Store Manager

2 weeks ago


Singapore PERSOLKELLY Singapore Full time
Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates

  • Manage the daytoday store operations to ensure a seamless and smooth customer experience
  • Develop, improve and optimise retail processes to improve productivity and store operations
  • Meet sales goals by leading, managing, mentoring, and providing feedback to a team of fulltime and parttime retail associates
  • Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture
  • Manage the daytoday store operations to ensure a seamless and smooth customer experience
  • Develop, improve and optimise retail processes to improve productivity and store operations
  • Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
  • Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
  • Conduct Stock Taking exercises at several intervals in the year, or as and when required.
  • Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays instore
  • Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
  • Recruit, coach, and build a robust team of Part Time and Full Time girls who strongly believe and live out the LB vision and mission
  • Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
  • Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
Job Requirements

  • With 78 years of relevant experience and 34 years of supervising experience
  • Comfortable to work in a fastpaced environment.
  • Comfortable to work retail hours(i.e Shift work, Public Holidays and weekends)

Job Code:

KAIL

EA Reg No:
R Liew Kai Yin)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

596474
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