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Manager, End User Computing

4 months ago

Jurong, Singapore M1 Limited Full time

Job ID:

IS-M-EUC-5

Job Type:

Full Time

Job Classification:

Senior / Manager

Department:

Digital Office

Function:

Operation

Location:

Jurong, Singapore

Years of Experience:

5

Job Responsibilities/Requirements:
M1 is Singapore's most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers.


M1's vision is to enable digital services with an elastic Cloud-native and modular technology stack and offer hyper-personalized and predictive service experiences for both consumers and enterprises.

We are in midst of a company-wide multi-year digital transformation to uplift, digitalize, and future-proof our entire business model. The transformation will empower us to experiment, reach industry-leading efficiency, and become the ecosystem partner of choice.


Join us and be a part of a high-performing agile and collaborative team that is paving the way for M1 to become an adaptable, Digital-first telco.

Together we can innovate with the latest technologies, offer new value propositions rapidly to the market, and change Singapore's way of telecommunication.


About the role

Job responsibilities

  • Manage the EUC team to deliver agreed standards
  • Ensure incidents and requests are met and delivered within SLAs
  • Identify, propose, present and implement improvement in all areas of EUC
  • Design and deliver on projects and tasks assigned to EUC
  • Creation of essential documentation, user guides and videos related to EUC topics

Job requirements:

  • Proactive and Outcome driven
  • Being selfmotivated, independent and resilient is a plus
  • Ability to identify opportunities to improve, transform and drive changes
  • Proven experience in managing an EUC Department
  • Sound technical experience in EUC technologies (Windows, Active Directory, Azure AD, O365, VDI and more)
  • Practical experiences with leadership qualities to professionalize EUC
  • Practical experiences in managing system integrators and partners for top performance
  • Minimum 6 years in EUC or IT Service Management in medium or large organization with cross functional teams
  • Degree in Computer Science or Information Technology (or equivalent)
  • Experience within Telecommunication industry and ITIL / PMP Certification is a plus
LI-TC1