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Customer Service Representative

2 months ago

Jurong, Singapore ST Recruitment Centre Full time

Job Summary:

We are seeking a highly skilled and professional Customer Service Representative to join our team at ST Recruitment Centre. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle Customer Inquiries: Respond to and resolve customer complaints and issues in a timely and professional manner.
  • Liaise with Stakeholders: Communicate effectively with internal and external stakeholders to ensure seamless product improvement and customer satisfaction.
  • Work Independently: Demonstrate the ability to work unsupervised while maintaining professionalism and adhering to company standards.
  • Document Customer Interactions: Accurately document all customer interactions, including incoming calls and emails, to ensure seamless communication and issue resolution.
  • Contract Renewal Management: Ensure all contracts are renewed accurately and supporting documents are updated in systems.
  • Product Training and Development: Participate in company-sponsored product training, including product troubleshooting and digital programming/end-user manuals.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and stakeholders.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve customer complaints and issues efficiently.
  • Attention to Detail: Maintain a high level of attention to detail to ensure accurate documentation and contract renewal management.
  • Team Player: Demonstrate a strong team player attitude to collaborate with internal stakeholders and contribute to a positive work environment.