Senior Credit Control Executive
3 weeks ago
Job Overview:
The role will be responsible for the collection of customer accounts in a manner that
ensures timely payment of outstanding invoices and achieving high customer
satisfaction.
Description of Duties:
- Assist in managing and allocating the team resources
- Execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
- Responsible for prompt collection for all outstanding debts by monitoring overdue accounts receivables
- Call and pursue the collection of any arrears and to negotiate repayment schedules and ensure mínimal risk of bad debts
- Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments
- Work closely with key teams such as Finance Operation and Sales in mitigating collection risk
- Collaborate with various internal business functions such as Billing, Finance, Operation teams and external customers to resolve receivable issues
- Liaise with external debt collection agencies and law firm on debt recovery assignments
- Handle Small Claim Tribunal (SCT) and Proof of Debt (POD) filing
- Compile aging debt reports and management reports
- Other adhoc duties as assigned
Requirement:
- Possess a Diploma in Accounting/Finance or related field
- At least 4 years' experience in Credit Control/Accounts Receivable function
- Knowledgeable on collection processes
- Confidence to deal with a range of stakeholders
- Strong analytical skills and attention to detail
- Problemsolving, critical thinking and negotiation skills
- Fast and meticulous worker
- Good interpersonal and communication skill
- A good team player with positive working attitude
- Able to work under pressure and independently
- Able to work under pressure
- Able to work independently as well as in a team
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