Assistant Training Manager

2 weeks ago


Singapore LVMH FRAGRANCES AND COSMETICS (SINGAPORE) PTE LTD Full time

MISSION

  • Deliver Parfums Christian Dior training objectives & strategies (i.e. D.I.O.R service levels, Field Coaching scores, Mystery Shopping results, BCs' engagement level on Training platform etc.)
  • Plan and manage all training activity, program schedule and career pathing for all BCs. Deliver product training, field coaching for BCs as well as Generics training.
  • Drive Training KPIs through data dashboard analysis and in partnership with Retail Managers to work on specific action plans to drive commercial strategy
  • Plan and monitor yearly training and traveling expenses
  • Team Management: This position will have 1 direct report, 70+ BC headcount across 64 doors to manage.
**YOUR REPONSIBILITIES

Strategy Development and Training Execution

  • Plan and execute inclassroom, virtual, field coaching and specialization plan that is fitted to the localized market context and in line with TR APAC education strategies, calendar and programs.
  • Adapt international training materials in order to fit local specificities and enhance content of existing training support documents when needed
  • Deliver product training to both BAs and generic staff in line with sales cycles & training priorities
  • Coach & motivate BAs at POS thru Field Coaching to ensure "inclass" product information, sales pitch and D.I.O.R. Art of Selling methodologies are effectively carried out & enhanced at POS
  • Provide inputs and feedback to Regional on training and coaching methods and tools. Share and implement Best practices / service tools within regions.

Analysis and Reporting

  • Prepare monthly report to detail Training KPIs progress and BC development for SEA
  • Spearhead datadriven and digitalized approach in Training analysis of data dashboards & digital app learning usage, KPIs to concretely work on specific action plan with Trainer, Retail Managers on coaching & motivating BC's performance in a methodical manner
  • Define KPIs, Regional targets & team Incentive to boost sales & services at POS

Performance Coaching & Specialization Plan

  • Together with retail team, identify and groom high potential BCs into specialization programs
  • Work closely with Regional team and Area Manager to work on developmental pathway for Counter Managers/Airport Managers

Program administration and logistic management

  • Forecast yearly expenses, incentives, and training needs for the BC population
  • Perform fundamental education administration to all training matters, incentive program,
  • Coordinate BC Seminar on training preparation & BA travel arrangement & logistics annually
  • Organize yearend annual BA Motivation Celebration Dinner for all BC population
  • Manage the Travel & Entertainment and Training budget

WHO YOU ARE

  • Strategic thinking, organized and results oriented
  • Dynamic, motivational presentation skills, excellent written and verbal communication skills
  • Customer and sales focus
  • Data driven, with an analytical approach to training KPIs
  • Strong people management and coaching skills
  • Experienced in delivering large format trainings, understand luxury retail selling. Expertise in specialized beauty services, clienteling and boutique format training conceptualization will be a plus
  • Possess soft skills and coaching to drive team's performance
  • Strong Computer skills (Powerpoint, Excel, Word). Exposure to Power Bi and other KPI analytics dashboard will be a plus.
  • Confident (in presenting and influencing at all levels)
  • Willing to travel up to 4050% of the time. As well as for regional & worldwide seminars/meetings
  • Genuine interest in and appreciation of the Dior brand, cosmetics & luxury industry


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