Senior Executive Operations

2 weeks ago


Singapore Keppel Land Limited Full time

Support the Bistro Bytes community manager (AM Ops) to oversee the seamless day-to-day operations of our retail & food curation zone/concepts.


  • Coordinate between multiple stakeholders, tenant employees and service partners to ensure the perfect delivery of food and mcommerce orders from our tenants to the consumers.
  • Manage the overall customer service of tenants and system vendors to ensure patrons are happy.
  • Act as the main point of escalation for all operational challenges arising.
  • Manage the onboarding of our tenants and their employees to ensure seamless operations from endtoend so that they can golive with the highest impact and conversion.
  • Manage term contracts and service providers to ensure that maintenance issues are quickly resolved, and hygiene standards are met.
  • Cultivate strong landlordtenant relationships and work with them to improve their kitchen or store operational efficiency and optimize their menus and store lists for offsite delivery.
  • Continuously drive change and improvements to our system, processes, efficiencies and the customer experience.
  • Act as a thought partner to senior stakeholders and provide domain/project expertise knowledge when needed.
  • Any other duties and responsibilities as may be reasonably requested by your immediate supervisor/the head of department from time to time.

JOB REQUIREMENTS
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BUSINESS UNIT
Keppel Land Limited

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