Asst Manager/ Manager, Service Quality Unit

2 weeks ago


Singapore Association of Process Industry Full time
Core responsible in course administration, includes but not limited to, scheduling, registration, billing and generate of monthly reports.

Course Administration

  • Prompt respond and followup on customers' enquiries;
  • Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
  • Manage and coordinate class bookings to optimize the allocation of training resources;
  • Training Management System, eLearning system and Website content update and maintenance;
  • Assist in producing relevant reports on regular basis to support training performance management; and
  • Support Operations Unit on course delivery matters.
  • Planning of monthly course schedules to best suits customer's training demand while maximizing training resources.
  • Processing Training grants and claims from SSG.
  • Ensuring all admin related records are maintained properly for organization's needs.

Support sales and marketing

  • Support and keep good relationship with existing customers
  • Support marketing outreach and sales promotion initiatives;
  • Market scanning on latest training development and promotion;
  • Generate and follow up quotation / tenders;
  • Support in organizing ASPRI's s seminars, events and career road shows; and
  • Assist in payment collection and AR tracking; and

Suppliers Management

  • Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards
  • Managing stocks and inventories of office stationaries, toiletries and cleaning supplies

Quality Management

  • Maintain, track and monitor requirements under the training quality management system and audit requirements.
  • Ensures the compliance with relevant ISO standards and guidelines related to quality management, social and environmental responsibility in sustainable manner.

Statistics Reporting

  • Monthly tabulation and tracking of training headcounts and training hours
  • Monthly tabulation of trainer's honorarium to submit to Finance.
  • Generating of training headcounts and training hours according to individual company's request.

Key Job Competencies (Knowledge, Skills & Abilities)

  • Diploma with at least 5 years of working experiences or
  • Strong adaptability skill, able to work independently as well as in a team;
  • Strong communication skills with good customer service aptitude;
  • Able to perform under tight deadline and pressure;
  • Must be able to work in evenings and weekends on rotational basis

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