Branch Sales and Operations Manager

2 weeks ago


Singapore Ceramique Aesthetics Pte Limited Full time

Role:
Branch Sales and Operations Manager Job descriptions Overseeing the day-to-day operations and sales of a designated outlet. Lead, manage and motivate a team of customer service, beauty consultant and therapists to achieve their goals. Evaluate staff performance, provide feedback and coaching. Ensure high level of service standard and quality to achieve positive customers' experiences consistently. Identify, recommend, and promote appropriate treatments and products via face-to-face consultation with customers. Build and establish long term business relationship with customers.

Work closely with Marketing Department on the execution of sale and promotional activities Handle customers' feedback and complaints and provide service recovery where necessary.

Other ad-hoc duties as assigned by management.

Requirements Minimum GCE O'level or A'level, Diploma or equivalent Minimum 3 years of experience in supervisory or managerial level role preferably from beauty or wellness industry Required Skills:
team management, sales and operations, sales consultation, customer service. Able to lead and mentor a team, result driven and service oriented. Willing to work retail hours. Main Duties & Responsibilities Manage and ensure smooth flow of day-to-day operations of a designated outlet. Achieve outlet KPI and service objectives set by the management. Responsible for the overall operations performance. Achieve and exceed positive customers experience in the outlet.

Ensure that company SOP and code of practice and work discipline are adhered to by all staff members in the outlet.

Evaluate all staff performance regularly, provide feedback and coaching. Motivate and counsel staff who are underperform and provide guidance. Lead by example and ensure work cohesion is achieved within the outlet.

Not Specified

Minimum of 3 year(s) experience needed for this position
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