![VIKING LIFE-SAVING EQUIPMENT PTE LTD](https://media.trabajo.org/img/noimg.jpg)
Local Service Planner
2 weeks ago
Viking Life-Saving Equipment - Your worldwide maritime safety partner.
Join us as a Local Service Planner at VIKING and here's what you'll be doing:
- Work following internal communication standards, including addressing inquiries from other VIKING Subsidiaries in Service Now.
- Handle service complaints, report non-conformities (NCR), and assist with corrective actions in collaboration with the Service Manager.
- Maintain accurate records of business-related documents like approvals certificates, VMS documentation, and administrative manuals.
- Manage service efficiently and cost-effectively for customers and VIKING.
- Provide clear and detailed planning and service updates for both agreement and non-agreement customers.
- Promote VIKING's products and services to current and potential customers, focusing on sales priorities and fostering strong relationships.
- Plan capacity and technician utilization, manage spare parts, and ensure timely notifications to customers.
- Coordinate transportation logistics and parts supply for service jobs.
- Support technicians during service activities and ensure adherence to checklists and processes.
- Handle billing, invoicing, and documentation tasks efficiently.
Key Tasks Involved:
- Billing and invoicing for different service types.
- Issuing final certificates and purchase orders.
- Managing service order cancellations and issuing credit notes.
- Uploading invoices on the customer portal and internal billing.
- Creating service orders as needed.
Qualifications We Are Looking For:
- Strong communication skills, both verbal and written.
- Proficiency in Office Programs like Excel, Word, and PowerPoint.
- Customer-centric approach.
- Excellent coordination, planning, and follow-up abilities.
- Responsibility and teamwork mindset.
- Capability to build and maintain relationships with customers and planners.
What's in it for you (Benefits):
- Competitive compensation package
- Medical and Insurance coverage
- Additional Welfare Services (AWS)
- Performance Bonuses
Skills You Should Possess:
- Microsoft Excel
- VMS
- Tax knowledge
- Effective Service Planning
- Customer Interaction skills
- Supply Chain management
- Invoicing expertise
- PowerPoint proficiency
- Transportation management
- ServiceNow operations
- Technical Drawing abilities
- SOA (Service-Oriented Architecture) understanding
- Experience with SAP
- Experience with 3D Studio Max
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