![WESTSIDE EMERGENCY PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Veterinary Clinic Receptionist
2 weeks ago
Roles & Responsibilities
About Westside Emergency
Westside Emergency, established in 2018, is a 24/7 veterinary hospital focused on providing top-notch emergency and critical care services to small animal patients in Serangoon Garden, serving clients and referring clinics across Singapore.
Join Our Committed Team
We are on a rapid expansion path and looking for multiple customer service representatives to be part of our dedicated team that aims to deliver exceptional client and patient support.
If you seek a role offering morning flexibility, possess front-desk experience, or have a clinical background, this position could be a perfect fit for you.
Working Hours
- Monday - Friday
- 2pm - 10pm
Responsibilities
- Conduct phone triage and address client inquiries
- Welcome clients/patients and assist with registration
- Oversee the waiting area, liaise with the ICU team, and reassure clients
- Follow up with discharged patients from the previous day
- Establish and manage a client review system
- Coordinate with practice management and veterinary leadership, and address client requests and concerns
- Transfer patient records to referring clinics and update external diagnostic test results in patient files
- Manage inventory of items
- Handle payments, reconcile accounts, and generate end-of-day reports
- Maintain cleanliness and order in reception and consultation rooms
Requirements
- Preference for Singapore citizens and/or PRs
- Passion for animals (dogs, cats, rabbits, etc.) is essential
- Minimum of 2 years in customer-facing/front desk, hospitality, or veterinary reception roles (preferred but not compulsory)
- Outstanding communication skills and ability to connect with clients and colleagues
- Proficient phone etiquette and professionalism in high-pressure situations
- Adept at multitasking and thriving in a fast-paced setting
- Proficient in English, additional fluency in Mandarin/Malay/Tamil/Japanese is a bonus
Benefits
- Strong team camaraderie - be part of a team of animal enthusiasts
- Regular team social events
- Compensation for public holidays and overtime
- Paid sick and annual leave
If you aspire to work in a fulfilling career surrounded by furry companions and incredible colleagues, reach out to us with your CV for a potentially rewarding opportunity.
Showcase Your Skills:• Ability to Multitask
• Excellent Communication Skills
• Veterinary Knowledge
• Animal Care
• Critical Care Understanding
• Data Entry Proficiency
• Accurate Data Management
• Focus on Customer Satisfaction
• Team Player Mentality
• Customer Service Excellence
• Database Management
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