Veterinary Clinic Receptionist

2 weeks ago


Singapore WESTSIDE EMERGENCY PTE. LTD. Full time

Roles & Responsibilities



About Westside Emergency

Westside Emergency, established in 2018, is a 24/7 veterinary hospital focused on providing top-notch emergency and critical care services to small animal patients in Serangoon Garden, serving clients and referring clinics across Singapore.

Join Our Committed Team

We are on a rapid expansion path and looking for multiple customer service representatives to be part of our dedicated team that aims to deliver exceptional client and patient support.

If you seek a role offering morning flexibility, possess front-desk experience, or have a clinical background, this position could be a perfect fit for you.

Working Hours

  • Monday - Friday
  • 2pm - 10pm

Responsibilities

  • Conduct phone triage and address client inquiries
  • Welcome clients/patients and assist with registration
  • Oversee the waiting area, liaise with the ICU team, and reassure clients
  • Follow up with discharged patients from the previous day
  • Establish and manage a client review system
  • Coordinate with practice management and veterinary leadership, and address client requests and concerns
  • Transfer patient records to referring clinics and update external diagnostic test results in patient files
  • Manage inventory of items
  • Handle payments, reconcile accounts, and generate end-of-day reports
  • Maintain cleanliness and order in reception and consultation rooms

Requirements

  • Preference for Singapore citizens and/or PRs
  • Passion for animals (dogs, cats, rabbits, etc.) is essential
  • Minimum of 2 years in customer-facing/front desk, hospitality, or veterinary reception roles (preferred but not compulsory)
  • Outstanding communication skills and ability to connect with clients and colleagues
  • Proficient phone etiquette and professionalism in high-pressure situations
  • Adept at multitasking and thriving in a fast-paced setting
  • Proficient in English, additional fluency in Mandarin/Malay/Tamil/Japanese is a bonus

Benefits

  • Strong team camaraderie - be part of a team of animal enthusiasts
  • Regular team social events
  • Compensation for public holidays and overtime
  • Paid sick and annual leave

If you aspire to work in a fulfilling career surrounded by furry companions and incredible colleagues, reach out to us with your CV for a potentially rewarding opportunity.

Showcase Your Skills:

• Ability to Multitask
• Excellent Communication Skills
• Veterinary Knowledge
• Animal Care
• Critical Care Understanding
• Data Entry Proficiency
• Accurate Data Management
• Focus on Customer Satisfaction
• Team Player Mentality
• Customer Service Excellence
• Database Management

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