Ms Engineer

2 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

  • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

  • Demonstrated work experience
  • Demonstrated experience required in Engineering function within a medium to large ICT organization
  • Demonstrated experience of Managed Services
  • Demonstrated working knowledge of ITIL processes
  • Demonstrated experience working with vendors and/or 3rd parties


  • Singapore MS LINK TRADING Full time

    Roles & ResponsibilitiesResponsibilities Lead sustainable procurement. Monitor and control supply chain management. Demonstrate continuous efforts to reduce carbon emissions from the supply chain. Develop procurement strategies and reach cost-effectiveness. Maintain interface with suppliers and manufacturers to ensure the materials comply with standards...

  • Software Developer

    3 months ago


    Singapore INNOVATIVE CONSULTING PTE. LTD. Full time

    Roles & Responsibilities· Develop and support for in house web-based application, both enhancement and production support.· Fully participate in System Development Life Cycle (SDLC) including documentations.· May require to liaise or follow up with user for requirement gathering and production support.Education/Training:Degree/Diploma holder in Computer...

  • Software Developer

    4 weeks ago


    Singapore INNOVATIVE CONSULTING PTE. LTD. Full time

    Roles & Responsibilities· Develop and support for in house web-based application, both enhancement and production support.· Fully participate in System Development Life Cycle (SDLC) including documentations.· May require to liaise or follow up with user for requirement gathering and production support.Education/Training:Degree/Diploma holder in Computer...

  • MS Engineer

    4 weeks ago


    Singapore NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer

    1 month ago


    Singapore NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Singapore IntersoftKK Full time

    SingaporeExperience:Skills:Primary Job Description:Job Scope Responsible to Set up Microsoft Dynamics CRM 2013/2016, SharePoint 2013/2016 in high availability and multitier environment Responsible to set up Microsoft SQL cluster in high availability environment Responsible to set up Active directory, AD FS and forest trust between different domains. Should...

  • MS Engineer

    2 weeks ago


    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionKey Roles and Responsibilities:At least 3-5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN) Strong knowledge of network routing and switching protocols and services. Experience with network monitoring tools such as OpManager. Experience with...

  • Ms Engineers

    2 weeks ago


    Singapore Opensource Pte Ltd. Full time

    :Minumum 8 years of experience with strong Azure and windows background (implementation and support experience) will be ideal fit. Certification in Azure preferred.Key Roles and Responsibilities:Proactively monitors the work queues.Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.Update tickets with...


  • Singapore TÜV SÜD PSB Pte Ltd Full time

    MS OPERATIONS SUPPORT INTERN(Operations Team)In this role, you will get an opportunity for on job training and gain experiences by working and interacting with colleagues from various departments and clients. You will gain a good understanding of International / European standards relevant to your role. In addition, you will learn and experience lab-based...


  • Singapore No Deviation Pte Ltd Full time

    Scope of work for Technical MS&T supportResponsible in conducting the gap analysis of sending unit versus receiving unit and risk assessment includes but not limited to material, process, equipment, utilities, contamination strategy and etc for GMP readiness, successful water run and engineering runSupport on the preparation (author or reviewer) of MS&T...

  • MS Engineer

    1 month ago


    Singapore NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • MS Engineer

    4 weeks ago


    Singapore NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...


  • Singapore Novartis Argentina Full time

    Job ID BR- Mar 23, 2023 SingaporeJob Description:More than 380 That's the number of associates in our Singapore Large Molecules division to support the making of medicines for our patients worldwide. This role will be responsible for design, plan, perform, interpret, and report scientific experiments to support overall MS&T strategies and objectives.Key...


  • Singapore Novartis Full time

    More than 380 That's the number of associates in our Singapore Large Molecules division to support the making of medicines for our patients worldwide. This role will be responsible for design, plan, perform, interpret, and report scientific experiments to support overall MS&T strategies and objectives.Key Responsibilities Lead / participate in tech transfer...

  • MS Engineer- L2

    2 months ago


    Singapore WORLD PARTNERS SOLUTION PTE. LTD. Full time

    Roles & ResponsibilitiesKey Roles and Responsibilities:At least 3-5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN) Strong knowledge of network routing and switching protocols and services. Experience with network monitoring tools such as OpManager. Experience with syslog, SNMP,...

  • Sales Executive

    2 weeks ago


    Singapore MS MOTORSERVICE TRADING (ASIA) PTE. LTD. Full time

    GENERAL STATEMENT OF RESPONSIBILITIES: Collect all necessary information for quotations and order confirmations as well as coordination of shipments between headquarter and customers. Follow up of open sales quotations and claims while managing customer orders and providing updates on deliveries. Identify potential sales growth and increase market share for...

  • Mechanical Engineer

    1 month ago


    Singapore AT ADVANCED TECHNOLOGIES ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking proficient mechanical engineers to work on various projects. You will be a hardworking mechanical engineer who enjoys both the implementation and testing stages of projects. You will take pride in delivering projects on time.Experience in commissioning management and design (preferred not essential).Perform engineering...

  • Mechanical Engineer

    4 weeks ago


    Singapore AT ADVANCED TECHNOLOGIES ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking proficient mechanical engineers to work on various projects. You will be a hardworking mechanical engineer who enjoys both the implementation and testing stages of projects. You will take pride in delivering projects on time.Experience in commissioning management and design (preferred not essential).Perform engineering...


  • Singapore WORLD PARTNERS SOLUTION PTE. LTD. Full time

    Key Role and Responsibilities: Create security reports used for troubleshooting and problem resolution; Integrating various platforms with CyberArk, such as different LDAP providers, Windows Servers, UNIX Servers, Databases and networking Devices; Interpretation and analysis of corporate security standards and baselines; Central Policy Manager (CPM) policies...

  • Site Engineer

    2 weeks ago


    Singapore QUEK & QUEK CIVIL ENGINEERING PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionExecution of projects and liaison with the client,consultants, contractor and authorities Plan and ensure that programme of works is updated to meet the contract deadline based on progress of work prepare method of statement Support Quantity Surveyors in conducting site measurement and inspections To ensure works are in...