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L2 Application Support Engineer
1 week ago
Technical Support (SL2)
BCM Industry
03/04/2024
Req. VR-104038
Project description:
Responsibilities:
To coordinate and support infrastructure maintenance activities
To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business
To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business
To enhance existing support process to maintain/improve service level & quality
Skills:
Must have
At least 2 years of working experience in L2 Application Support Environment Core technical competency required:
Linux; Unix Shell Scripting
SQL (MYSQL/MSSQL)
Java/Web-based
OpenShift/Docker
Nice to have
Good to have experience:
AngularJS
ActiveMQ
Elastic Search
Application Monitoring Tools
CI/CD (Continuous Integration & Continuous Deployment)
Python
Microservices concept
Strong analytical and problem-solving skills
Ability to perform impact analysis in a structured manner
Good verbal & written communication skills
Proactive and able to work independently and under pressure
With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
Other:
Languages
English:
C2 Proficient
Seniority
Regular
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