L2 Application Support Engineer

1 week ago


Singapore Luxoft Full time
Singapore, Singapore

Technical Support (SL2)

BCM Industry

03/04/2024

Req. VR-104038

Project description:

Responsibilities:

To coordinate and support infrastructure maintenance activities

To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business

To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business

To enhance existing support process to maintain/improve service level & quality

Skills:

Must have

At least 2 years of working experience in L2 Application Support Environment Core technical competency required:
Linux; Unix Shell Scripting

SQL (MYSQL/MSSQL)

Java/Web-based

OpenShift/Docker

Nice to have

Good to have experience:
AngularJS

ActiveMQ

Elastic Search

Application Monitoring Tools

CI/CD (Continuous Integration & Continuous Deployment)

Python

Microservices concept

Strong analytical and problem-solving skills

Ability to perform impact analysis in a structured manner

Good verbal & written communication skills

Proactive and able to work independently and under pressure

With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Other:

Languages

English:
C2 Proficient

Seniority

Regular

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