Solutions Consultant
1 week ago
Smartly has an exciting opportunity for a Solutions Consultant to join our Implementation team You will work directly with our customers across pre-sales and cloud-based software implementation phases to set customers up for successful onboarding, shortening the time-to-value.
In this role you will act as a digital marketing and solutions expert.Working closely with Sales, you will assess customer needs, identify and communicate optimal solutions, and team up with solution architects to manage and deliver implementation projects and optimize customer onboarding.
This is an ideal role for individuals who can identify customer challenges and match them to solutions.As a Solutions Consultant, you will
:
- Be a key partner to Sales to identify and present value propositions and solutions proposals for the best use cases
- Deliver tailored solution demonstrations and present to key customer stakeholders and articulate how 's platform will enable their business success
- Identify potential risks and bottlenecks for implementation and onboarding, and actively seek solutions by collaborating with sales, customer success and product
- Assess the necessary implementations for customers and involve Solutions Architects when necessary to assess and deliver technical implementations
- Capture different user requirements and translate those into automated workflows, technical solution needs, and product feedback
- Plan, set expectations, and communicate timelines and necessary customer inputs for a successful implementation period
- Own the execution of the implementation plan, making sure the customer account is set up for successful onboarding period
- Collaborate with sales and customer success while managing and delivering multiple implementation projects simultaneously
- Foster continuous dialogue with product and marketing teams to stay informed about product roadmap
- Standardize our implementations and deliver scalable enablement for our sales and customer success teams to support a successful implementation process
We are definitely looking for you if you have
:
- 5+ years proven experience in a solutions consultant, presales/sales engineering, technical account management or implementation roles
- 3+ years in an enterprise oriented SaaS company/environment (digital advertising and/or adtech a plus)
- Solid understanding of advertising technology, especially social media
- High level understanding of technical integrations
- Creative technology and automation knowledge preferred
- Ability to match solutions and use cases to customer challenges
- Strong communication and presentation skills (content & delivery)
- The ability to negotiate and influence at all levels within an organisation
- User empathy and the ability to make complex things simple
- Ability to find ways automate and make workflows more efficient
- Willingness to travel for meetings, conferences, and events
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