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Executive, Financial Counseling

4 months ago

Singapore National Skin Centre(S) Pte Ltd Full time

  • Family Group: Administration

JOB SUMMARY

  • To provide ground leadership to the assigned unit in Financial Counselling (FC) Department
  • Admission Office, Inflight FC or Emergency Department FC
  • To review and oversee FC processes as well as training relevant to the assigned unit
  • To engage (Assistant) Supervisors and Patient Service Associates mínimally within the assigned unit, so as to align job meaning and inspire peak performance
  • To support the (Assistant) Manager in planning, implementing and sustaining Departmentlevel processes and initiatives, in support of MOH's policies and TTSH's priorities

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC

  • Lead a team of Supervisors and Patient Service Associates from your assigned unit (Admission Office, Inflight FC or Emergency Department FC) in conducting financial counselling (involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection) to the patients/nextofkin
  • Ensure efficient operations of the assigned unit

This includes:

  • Plan and coordinate resource required for your team's operations in TTSH, NCID, ICH as well as any expansion of the hospital's services in the future.
  • Ensure consistent and universal financial experience for the patients throughout the hospital
  • Review existing processes and workflows to ensure relevance to hospital's needs
  • Implement new workflows or processes to optimize resources and improve efficiency.
  • Provide timely report on the assigned team's performance so as to enable timely management decision support

GENERAL

  • Assist and support the manger in planning, implementing and sustaining departmentlevel processes and initiatives, in support of MOH's healthcare financing policies and the hospital's priorities
  • Partner internal and external stakeholders to implement improvement initiatives to advance the following objectives:
  • Effect and ensure appropriate corporate governance
  • Improve work processes
  • Be a change agent and inculcate mindset change for hospitalwide / department level initiatives and establish a working environment of collegiality and effective teamwork
  • Represent the department and hospital's interests in various interhospital and intrahospitals committees
  • Any other duties as assigned by Head of Department/Hospital's Senior Management