Tiktok E-commerce

2 weeks ago

Singapore TikTok Full time
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

About the Team

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators.

We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators.

We are looking for a Compensation Experience Manager who can focus on the analysis of customer's experience barriers and design the compensation strategy and product to fulfill business's needs.

Roles & Responsibilities

  • Data analysis to well understand customer experience barriers to define compensation strategy with innovative but practical plans;
  • Work with corporate functional teams effectively to get the defined compensation ability ready in system;
  • Optimize the experience for the customers who are going to or have been compensated, in order to make it less effort and further reduce unnecessary contacts;
  • Work with product team to build a universal compensation center in order to improve the efficiency of compensation strategy launch;
  • Ensures the 'End to End' compensation operations and performance are monitored and in return use the data and customer insight to improve compensation strategy.

Qualifications:

  • BA/BS degree or equivalent practical experience;
2. 3+years' related working experience in the E- commerce company, having a good understanding of the users' shopping experience;

  • Experience of compensation SOP creation and Compensation related projects;
  • Good ability of data analysis,and having experience in using SQL;
  • Strong ownership, communication in handling the project;
  • Self-motivation to continuously achieve significant results.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

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