Tiktok E-commerce

2 weeks ago

Singapore TikTok Full time
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

About the Team

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators.

We value user satisfaction and work on policies, rules and systems to ensure quality.


We are looking for an E-commerce Moderation Operational Analyst to track and evaluate our team's operations and make recommendations to improve our moderation quality.

To be a successful Moderation Operational Analyst, you should be able to analyze complex data sets, identify shortcomings and opportunities, work very closely with management and cross-functional teams to understand data related requirements and implement certain changes.


Responsibilities:

  • Responsible for data support of ecommerce moderations, especially for Quality Control.
  • Structure and design core index; build, land and maintain data dashboard; monitor core index data anomalies.
  • Identify potential operational requirements and opportunities for quality improvement through data analysis.
  • Adapt analysis to the specific operational research questions and/or build up certain models by using a range of data sources and research methodologies.
  • Cooperate with local/regional QA leaders closely, take any kind of dataanalysis requests and complete within deadlines.
  • Partner with crossfunctional teams to build up insights and output data analysis reports, WBR reports or any kind of report as required.
  • Follow up the local Quality Assurance operational works, support the operation effect and give optimization suggestions through Data Analytics.
  • Participate in different projects, brainstorming, and give certain suggestions from a data expert perspective.

Qualifications:

  • Relevant bachelor's degree or above in a business field with a focus on quantitative or research methods; graduate degrees in science, mathematics, computer, digital marketing or surveybased research methods are a plus.
  • 2+ years of experience as a Data Analyst or in a similar position is preferred.
  • Proficient in Python and SQL to conduct statistical modeling or data analysis.
  • Global business experience or analytical experience is preferred.
  • Excellent written and verbal communication skills.
  • Have a strong learning ability and curiosity; ability to pick up domain knowledge in new areas quickly; Can lead a small project team to support business.
  • Strong multitasking and time management skills.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

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