Manager, Business Process Analyst

2 weeks ago


Singapur, Singapore KPMG - Singapore Full time

Job Description


We are looking for talented individuals with a strong interest in enhancing business processes and creating exceptional user experiences to join us on our journey of transformation.


In this role, you will collaborate closely with leaders from Technology Services and various departments to identify opportunities for enhancing internal operations, develop and implement processes, and solutions aligned with project strategies and business goals - all with the ultimate aim of achieving ISO 27001 certification. It would be ideal if you are familiar with IT Service Management (ITSM) and ITSMS concepts and operations.


Part of your responsibilities will involve providing support for technology controls, governance, and compliance activities.


During your work, you will:


  • Drive operational improvements by streamlining processes and leveraging technology within the Technology Services department, focusing on IT service management processes and operational areas like procurement to elevate ITSMS maturity towards ISO 27001 certification.
  • Map processes, align business requirements, and translate them into Business Requirements Documents (BRD).
  • Collaborate with stakeholders to implement process and system changes.
  • Create training materials and deliver training sessions as needed.
  • Establish relevant process metrics and Key Performance Indicators (KPIs) for performance tracking.
  • Support the Governance lead in governance, risk, and compliance activities, which include maintaining and updating documents on ITSMS, ISO 27001, ensuring compliance with system standards, preparing for Management Reviews, conducting internal audits, coordinating with external auditors and certification bodies, reviewing audit findings, and formulating action plans.

Requirements:


  • Preferably hold a degree in Business or IT, along with ITIL certification. CBAP certification is a plus.
  • At least 3 to 5 years of experience in a business process analyst role or similar management consulting or quality management positions.
  • Prior involvement in Business Process Management projects, familiarity with IT Service Management (ITIL), and ITSMS processes.
  • Knowledge of ITSM management frameworks, methodologies, and best practices like ITIL.
  • Proven experience as a Process Owner for IT service management processes such as Incident, Change, Problem, Configuration, Knowledge, and Continual Service Improvement.
  • Proficient in developing, documenting, and executing operational and business processes within cross-functional teams.
  • Engaged in or knowledgeable about information security compliance standards like ISO 27001.


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