HR Senior Executive

3 weeks ago


Singapore Singapore Airlines Full time

Key Responsibilities include:

  • Oversee staff travel benefits operations for all SIA staff
  • Oversee administration of benefits based on policies including management of 4 Associates
  • Regular review of policies to ensure relevance and competitiveness, based on market info and best practices
  • Regular review of processes to improve operational efficiencies through simplification and standardisation
  • Work with HR Technology team to maintain staff travel system setup in accordance to policies and processes
  • Ensure that all manual cases managed by the team are responded to within stipulated timeline and of satisfactory quality
  • Manage system enhancement requirements, user acceptance testing and investigation of system errors
  • Lead all enhancement projects to streamline operations and improve employee experience
  • Provide business requirements in user stories and participate in daily calls to provide user input and prioritisation
  • Review system design and user experience in the system
  • Ensure thorough testing is done, to cover all scenarios before changes are pushed to production
  • Expand interline partnership programme (IPP) and manage IPP operations
  • Plan out IPP roadmap for the year and prioritise efforts with PIR and regions
  • Engage other airline partners to reach agreement on terms and conditions of IPP
  • Review and manage myID system setup and processes required to facilitate partnership established
  • Oversee IPP operations together with airline partners post rollout
  • New staff travel system project
  • Work closely with IT counterpart in development of new system, including provision of requirement, user acceptance testing and cutover plan
  • Engage overseas stations to review policies and processes, set up system configurations and conduct UAT
  • Lead all change management efforts to move into new system

Requirements:

  • A bachelor's degree in any discipline
  • Experience with Altea booking system experience preferred
  • Strong interpersonal and communication skills
  • Strong interest in user experience enhancement and user journey mapping
  • Highlevel attention to details with ability to manage workload with shifting priorities
  • Analytical and critical thinking skills are critical Independent in problemsolving

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