![EZ-LINK PTE LTD](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
2 weeks ago
As part of EZ-Link's Customer Service team, the individual is to manage the needs and demands of our customers' on their queries on EZ-Link's products and services with quality customer service and to work closely with internal and external stakeholders to perform customer service duties including:
Scope of Work:
- Managing customer communications via various customer service channels effectively
- Providing exemplary customer service experience
Responsibilities:
- To be well versed with EZlink products and services by having a good understanding of workflows supporting these products.
- To handle daily enquiries timely with accurate and relevant information to the customer within stipulated SLA
- To ensure that feedback are correctly routed to the relevant department for investigation or follow up if necessary
- Able to identify potential escalation cases and provide resolution to customer in a professional manner or escalate to CS Manager for further followup
- Maintain accurate records of case details and internal/external communications through appropriate feedback channel and CRM tool
- Keeping records of all conversations in database in a comprehensible way in adherence to PDPA and confidentiality standards
- Able to work effectively with both internal and external stakeholders
Requirements:
- At least 2 years of customer service working experience
- Proficient in written correspondence, Microsoft Office and CRM systems
- Able to multitask and manage time well
- Meticulous and detail orientated
- A good team player with ability to work well independently
- Positive attitude and willing to take up challenges
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