![ZEISS Group](https://media.trabajo.org/img/noimg.jpg)
Field Service Engineer, Med
2 weeks ago
- Perform technical support and customer care activities including diagnosis and troubleshooting.
- Engage in repair, installation, calibration, commissioning and after sales maintenance service to the customer (usually at customers' sites)
- Perform technical support such as servicing and commissioning for the sales team during seminars, demo, exhibitions, and workshops which are usually conducted during weekends
- Perform regular, thorough functional checks, audits on equipment and ensure timely reporting of any deficiencies in addition of corrective action
- Perform LAN integration & resolve connectivity issues pertaining to medical devices & Data Mgt Systems / Cloud based solutions / Patient Mgt Systems within customer's IT environment.
- Resolve issues related to computer Operating System / Security / Fire wall settings.
- Perform troubleshooting on device / software on workstation pc using remote software tools.
- Collect market competitive intelligence data while at customers' sites
- Occasionally render support to Service teams based outside of home country including traveling to sites
- Support company's revenue by growing and selling service contracts including ensuring parts sale are profitable
- Collaborate and partner with internal (sales, marketing, service admin, operations) teams on all technical and servicerelated matters
- Responsible for all KPIs as agreed including NPS, CSI, response and resolution time.
- Timely report to Service Manager in case there are systemic quality issues
- Proactively fulfilling customer satisfaction objectives such as ensuring excellent customer interaction at all touch points
- Be an ambassador for ZEISS and always represent the company positively
- Operational:_
- Effectively use of Mobile X / Service CRM
- Timely update of daily service activities / schedules in OUTLOOK calendar (eg: service orders are regularly updated to reflect current work status and to completed status when jobs are finished)
- Degree in Electrical & Electronic Engineering / Biomedical Engineering or relevant qualification.
- Minimum 4 to 6 years of experience in medical equipment technical support including troubleshooting and diagnosing technical hardware, computer and IT knowledge
- Knowledge with networks, healthcare IT, Data Mgt / Patient Mg systems necessary
- Possess excellent teamwork and interpersonal skills with a strong emphasis on good analytical skills.
- Passion for customer success and focus on creating value for customer
- Demonstrated initiative through problemsolving, system thinking and prioritization
- Demonstrated ability to communicate professionally, both written and orally in English at the least to a wide variety of audiences.
- Demonstrates flexibility in operational style to meet the requirements of objectives.
- Must have good knowledge in computer hardware, operating system and disk backup software, IT connectivity and networking.
- Sound ability to troubleshoot and manage complexity
Your ZEISS Recruiting Team:
Pei Yee Tan
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