Desktop Support Specialist

2 weeks ago

Singapore Palo Alto Networks Full time
Company Description

Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.


Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.

This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective.

This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Job Description:

Your Career


As the fastest growing security company in the world, Palo Alto Networks relies heavily on its people to do their jobs as efficiently and quickly as they need to do it.

For that, our amazing teams rely heavily on our Desktop Support Team to be at the ready with the right help at the right time.


Our IT Desktop Support Team Members aid their co-workers, both local and remote, providing technical troubleshooting and resolution to any and all computer hardware and software issues.

As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive, professional, customer service mind-set you've always provided to your IT customers

Fast-paced, fast-changing and unpredictable defines our Information Technology team.

We are looking for analytical, agile, and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.

This position is based in Singapore and primarily supports the ASEAN and Greater China regions.

Your Impact

  • Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT hardware/software
  • Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs
  • Follow SOP documentation and escalate issues appropriately to higherlevel staff
  • Manage individual workflow and maintain current ticket queue via IT ticketing system
  • Develop and maintain a productive and professional relationships with user base
  • Plan, coordinate and support the onsite, online, and hybrid events with IT/AV enabled

Qualifications:

Your Experience

  • Strong serviceoriented mentality is a must excellent communication and interpersonal skills, ability and willingness to learn and cross train with other IT staff members when required
  • Recent handson technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
  • Recent experience with remote access and remotecontrol tools to support remote employees. Zoom, MS Remote Desktop, etc.
  • Recent involvement in supporting large group events with IT/AV equipment operation
  • Experience with office space IT Facility design, build, and maintenance support
Additional Information

The Team
The Employee Success Team builds and supports technology to create delightful experiences for our employees. It's crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer.

Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet.


Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo

It's simple:
we can't accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

**Please note that we will not sponsor applicants for work visas for this position.

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