Executive/ Senior Executive, Zone Operations, RHso

1 week ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
1.

Support community care team operations in anassigned area to support the residents in leading a healthy lifestyle includingthe following community operations.


  • Transition care programme
  • Community Health Posts
  • Engage community partners in the assigned areato collaborate in taking care of the health of the residents and coordinatecommunity operations.
  • Support in operations planning in assigned area.
  • Ops data analysis and monitor workload.
  • Monitor the performance of ops KPIs.
  • Support in improving community operations toenhance care and residents experience.
  • Pilot new programmes and processes.
  • Evaluate the use of technology to ease workflowimprovement.
  • Evaluate success of pilot programs for futureaction.
  • Support in the overall Patient Experienceefforts to improve residents experience and quality of care.
  • Manage feedback from all sources and work closelywith stakeholders in the investigation and service recovery process to ensureresidents' concerns are addressed.
  • Evaluate feedback and work with variousstakeholders to identify potential service gaps.
  • Any other duties.

Requirements:

  • Bachelor Degree
  • With relevant experience in healthcare,operations related and/or customer service environment
  • Minimum 2 years of experience
  • Writing skill
  • Communication skill
  • Interpersonal skill
  • Strong sense of responsibility and ability to manage complaints and feedback


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