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Director - Corporate Applications Support
1 week ago
Prudential's purpose is to be partners for every life and protectors for every future.
Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.
We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Key responsibilities:
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Leadership and Team Management:
- Foster a culture of continuous improvement, efficiency, and customer service.
- Collaborate with IT and business leaders to align support services with business goals.
Application Support:
- Ensure effective handling of L1/L2/L3 support queries and issues.
- Implement best practices for incident management, problem resolution, and service requests.
Stakeholder Engagement:
- Work closely with business units to understand their needs and ensure the support team meets their requirements.
Process Improvement & Strategy:
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Budget and Resource Management:
- Oversee the allocation of resources, including staffing, tools, and technology.
Requirements:
- Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
- Selfmotivated individual that possesses excellent time management and organizational skills.
- Strong crossfunctional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
- Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Strong knowledge of ITIL framework and experience in managing service delivery.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively with IT and business stakeholders.
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