Director - Corporate Applications Support

1 week ago


Singapore Prudential plc Full time
Director - Corporate Applications Support

Prudential's purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key responsibilities:

-
Leadership and Team Management:

  • Foster a culture of continuous improvement, efficiency, and customer service.
  • Collaborate with IT and business leaders to align support services with business goals.
-
Application Support:

  • Ensure effective handling of L1/L2/L3 support queries and issues.
  • Implement best practices for incident management, problem resolution, and service requests.
-
Stakeholder Engagement:

  • Work closely with business units to understand their needs and ensure the support team meets their requirements.
-
Process Improvement & Strategy:

-
Budget and Resource Management:

  • Oversee the allocation of resources, including staffing, tools, and technology.

Requirements:

  • Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
  • Selfmotivated individual that possesses excellent time management and organizational skills.
  • Strong crossfunctional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
  • Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • Strong knowledge of ITIL framework and experience in managing service delivery.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work collaboratively with IT and business stakeholders.
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