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Esg Customer Success Manager

3 months ago

Singapore Progression Search Full time

CLIENT SUMMARY

Our client is an innovative start-up specializing in Modular, customizable ESG data collection and reporting solutions for the Financial Sector, Supply Chains, Corporate Sustainability and Investment Funds.


As Customer Success Manager, you will play an integral role for delivering value to our customers where you will engage with stakeholders, onboarding them onto our client platform.

You will also ensure continuous customer satisfaction with strong customer management through proactive problem-solving and relationship building skills.

RESPONSIBILITIES

  • Proactively identifying and pursuing valuecreating opportunities for customers, internal operations, products, and team members.
  • Utilizing structured thinking and targeting root causes to effectively plan and resolve issues.
  • Embracing value creation as the cornerstone for sustained customer partnerships and leveraging every opportunity to create value.
  • Setting and managing expectations for customers and internal stakeholders, ensuring cohesive communication in written and verbal formats.
  • Collaborating efficiently within the team and meeting customer needs through a thorough understanding of processes, technology, and datadriven decisionmaking.

REQUIREMENTS

  • A bachelor degree in engineering, sciences, or business.
  • 27 years of relevant postbachelor experience in project environments, engaging with customers and/or internal stakeholders.
  • Experience in roles like Customer Success, ESG consulting, or similar corporate positions involving daily operations and timebound projects is preferred.
  • A proven track record of collaborating across various functions and seniority levels.
  • Proficiency in process methodologies and adept use of data.
  • Familiarity with technology platforms like CRMs, or related niche technologies, coupled with an understanding of the SaaS business model.
  • Ability to comprehend and evaluate customer needs across diverse business models.
  • Eagerness for ongoing skill development and career advancement.
  • Demonstrated interest/experience in sustainability and ESG initiatives or Sustainability consulting.

WHAT YOU WILL EXPERIENCE

  • A prominent role where your contributions directly influence our customers and internal operations.
  • Ownership of customer relationships driving revenue
  • Opportunities for career advancement as our client solidifies its position as a leader in the ESG sector.