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Director, Product Management
4 months ago
FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world.
The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.
Through this customer-led approach, FWD is committed to changing the way people feel about insurance. VisitPURPOSE
Contribute to the product strategy, design and lead the creation of new products (Value propositions and features) and services that meet and exceed customer needs and achieve sustainable business growth for all markets both FWD and beyond.
KEY ACCOUNTABILITIES
- Take ownership of customer propositions across all markets strategic initiatives, own the prioritization, design and delivery of initiatives to achieve expected benefits and business outcomes in all markets for Omne both regional and global. Help Business Units to close capability gaps and unmet customer needs into executable strategies to deliver greater values for customers and resulting better business outcomes.
- Lead to define key strategic problems during delivery of the initiatives and identify right & practical solutions to resolve these constructively
- Leads and allocates work via multifunctional and global design and development teams on creating new customer value and designing world class experiences consistent with the Omne principles for all markets.
- Facilitate crosscountry and cross functional decisions on new customer propositions and value propositions for Omne is each country.
- Be a valuable "Agile" partner to Business Units and to all Functions to foster the development of needed capabilities to ensure the successful delivery of customer propositions leveraging Agile Scrum as a suitable approach to transformation.
- Proactively manage the delivery of the new customer propositions against expected benefits and business outcomes. Create & keep the momentum through simplifying the longterm strategic outcomes to continuous deliveries of incremental value to the Business Units
- Foster a culture of continuous delivery of customer value aligned with FWDs overall Vision and Strategy
- Foster close stakeholder engagement and management across all initiatives.
- 7+ years' experience in product ownership or product management in startup, technology or financial services industry
- 7+ years delivery of Agile, Product Management, Project Management (SCRUM, Product Management)
- Certified Product Owner (Preferred PSM III level)
- Broad and comprehensive understanding of Financial services, Insurance, Transformation, Project delivery and Commercial success in Asia
- Subject matter expertise in delivery of digital products and customer value in a multinational environment.
- Demonstrated expertise managing teams in the delivery of Agile transformation & change within a multinational organization
- Extensive experience working with digital and technology solutions and partners.
- Demonstrated exceptional people management and stakeholder management skills in a multicultural environment
- Strong communication skills and high level of sensitivity to audience to modify the beliefs / opinions
- Ability to negotiate resistance to change to help Group and country teams to deliver tangible results
