SUBWAY Area Manager

2 weeks ago

Singapore FRESH BITES (PTE.) LTD. Full time
Roles & Responsibilities

SUBWAY Area Manager reports directly to the Managing Director/Owner. The role will be in charge of the entire operations of all the SUBWAY stores under the owner, managing the organization HR, helping and creating organization efficiency and strategies across all the stores. He/She will be in-charge of all the store managers of all the stores. He/she will in-charge of the KPIs of all the stores. One of the duties an operation manager has to perform is to provide a working environment that engenders positive energy, creativity and teamwork among employees.

Accountabilities

· Manage the budget given to achieve the targets set for each stores, improve operational efficiency and lower overall operating cost

· To ensure all stores are functioning within the guidelines placed in the Subway operations manual.

· To monitor all store results including the following KPI's:

o Sales/up-selling

o Profits

o Cost of goods

o Labour costs

o Food variances including bread, wrap, salad plates, cookies etc.

o Money variances

o Number of items corrections, price over-rides, free items, discounts.

Responsibilities

· Visit each restaurant to perform checks/audit based on quality, service and cleanliness. Check weekly store rosters, WISRs, control sheets, variance reports, equipment, etc.

· Institute rules and setting policies in the stores to ensure effective implementation and adherence among each and every staff in the stores.

· Handle issues with regards to operations, customer complaints and employee problems

· Recruitment of staff

· Conduct monthly managers meeting

· Evaluate and implement local and island-wide store marketing campagin

· Cover store managers duties for annual holidays

· Conduct training on operational efficiency and customer service

· Regular meetings with the Director of Operations

· Manage equipment maintenance as well as the 3rdparty vendors relationship

Skills & Interests

To be a competent SUBWAY area manager you'll need a wide range of skills, including:

· minimum 5 years of SUBWAY Store Manager working experience

· Planning and organizational skills

· Strong leadership background and ability to handle problems quickly and efficiently

· The ability to inspire, motivate and lead a team

· Excellent communication and 'people' skills

· A strong commitment to customer service

· The ability to work under pressure and handle challenging situations

· Confidence, drive and enthusiasm

· Decision-making ability and a sense of responsibility

· The ability to understand and analyze sales figures

· Commercial acumen

· A capacity for innovation.

Tell employers what skills you have

Coaching
Leadership
Microsoft Excel
Financial Management
Interpersonal Skills
Inventory
Administration
Selling
Marketing
People Development
Equipment Maintenance
Compliance
Presentation Skills
Customer Service
Audit

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